East Jordan Plastics Inc.

Technical Support Specialist – East Jordan, MI

Posted on February 15th, 2021 in Careers

We are seeking a skilled individual who has a desire to help others.  As an IT Support Specialist, you will be providing IT support for our multi-location organization.  Please review the duties and requirements below.  If this is in your wheelhouse, please apply today. 

LOCATION: This position will be headquartered at our East Jordan Plant.  Travel will be required as needed to support all facilities.

Job Description –> This position will be required to accomplish the following:

  • Diagnose and troubleshoot hardware, network, and software issues
  • Provide level 1 & 2 helpdesk support
  • Maintain records of technical support requests and needs for various sites
  • Install and upgrade hardware, operating systems, and software programs
  • Communicate with end users during the support process
  • Review reporting to ensure compliance (including but not limited to Backups and Antivirus)
  • Maintain IT asset inventory system
  • Process warranty repair claims
  • Contribute to Knowledge Base
  • Workstations / Thin Client Imaging and Deployment
  • Acts as a technical resource in assisting users to resolve problems with equipment and works with third party providers as required
  • Conduct user training as needed

Qualifications –> The ideal candidate will possess the following:

  • Associates Degree in computer science, information systems or related field preferred
  • 2+ years of experience with TCP/IP networking, Windows Server, Windows 7 or later
  • Excellent communication and organizational skills
  • Self-motivated and the ability to follow directions independently
  • Strong desire for growth and continuous improvement
  • Ability to effectively prioritize and execute tasks/projects in a fast-paced, high-pressure environment
  • Ability to produce complete and quality work while meeting deadlines
  • Ability to travel to all company sites as needed
  • Must be able to work independently and in a team environment collaboratively
  • Customer service oriented
  • Ability to lift up to 50lb as needed

Additional Experience Preferred (not required):

  • Knowledge of ERP systems (Epicor)
  • Working knowledge of server and network hardware systems, virtualization (VMware preferred), Microsoft Client/Server Operating Systems, Active Directory, Group Policy, and Microsoft Office
  • Citrix Desktop Virtualization and Application Experience
  • Networking knowledge including but not limited to Cisco Switching, Routing, and Firewalls

**East Jordan Plastics offers a competitive salary and a full benefit package including medical, dental, vision and life insurance, 401(k) and a pension plan.

If qualified and interested, please send cover, resume and salary requirements to:

East Jordan Plastics, Inc.
Attn: Human Resources
PO Box 575
East Jordan, MI 49727


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